Claims & Insurance

Cargo Loss/Damage

Efficient handling of claims
In the unfortunate event that your cargo should be damaged or lost while it is in the care of Embassy Freight, you may have a claim against Embassy Freight as Multimodal Transport Operator.

Embassy Freight would like to resolve any possible claim as accurately and as quickly as possible. In order to do this, we need your assistance.

Your cargo is shipped under either a Embassy Freight Bill of Lading . To register your claim, you need this document.

  • The Embassy Freight Bill of Lading: This is an important document as it is the written evidence of the contract between you and Embassy Freight for the carriage of your cargo. The clauses of this contract are printed on the reverse side of your Bill of Lading. Please read the clauses carefully.

The following "Claim procedure" explains the steps you need to take if you wish to file a claim against Embassy Freight. To ensure an efficient handling of your claim, we advise you to follow this procedure.

Claim procedure
You need to report the loss or damage immediately upon taking delivery of your cargo. Whenever your shipment is insured, you should first contact your insurance company and report the loss or damage to them. Then notify Embassy Freight.

  • Arrange for a survey of the damaged cargo (preferably while the cargo is still untouched).
  • The extent and possible cause of the damage must be considered before submitting a fully-documented claim with your insurance company - or Embassy Freight, if your cargo is not insured.
  • A fully-documented claim should consist of the following documentation:
    • Embassy Freight Bill of Lading (proof of ownership)
    • Survey report (with colour photos)
    • Cargo invoice (showing value of cargo)
    • Statement of claim (claimed amount and cause of damage)
    • Disposal/destruction certificate or proof of salvage value (most cargos have a salvage value)
  • When Embassy Freight receives the claim, we will acknowledge receipt and the claim will then be processed.
  • Embassy Freight will let you know our findings as soon as possible. The claim will be assessed according to its nature and the governing laws.

A well-documented claim will facilitate the handling process and speed up the outcome.

Survey Report
A survey should always be made when one of the following conditions arise:

  • Physical damage to the container - in which case, damage to the cargo is likely.
  • Damage to, or loss of cargo is anticipated or established.
  • When a seal is broken or tampered with.

A survey should contain the following information:

  • Date/place of survey
  • Date of delivery of cargo into the custody of the consignee (you)
  • Vessel’s name and voyage number
  • Bill of Lading number
  • Container number(s)
  • Cargo description
  • Background for survey held
  • Accurate description of the survey process (cargo condition, container(s), etc.)
  • Extent of damage
  • Probable cause of damage
  • Colour photos
  • Conclusion

Whenever possible, you should invite your local Embassy Freight office to participate in a joint survey. Thus, the conditions for the survey are the same for both surveyors, and disagreement cannot arise due to different survey conditions.